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"If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” ― Jeff Bezos In a consumer driven market, poor customer service can and will kill your business. It’s a proven fact that 86% of people have quit or stopped doing business with companies after having a bad customer experience. That’s up almost 59% from 4 years ago. It’s also said that those who have a positive customer experience go on to tell an average of 4 to 6 people about it. Those who have a negative customer experience will tell 9 to 15 people! It takes 12 positive experiences to make up for 1 bad one. There have been case study after case study done on this because customer support and customer retention is a massive part of successful businesses. [Janelle Pineau]

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There are two ways to face the future. One way is
with apprehension; the other is with anticipation  .
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